sq999's Privacy Policy and Data Protection

sq999 is a safe and reliable online betting and casino platform for users in Bangladesh. We believe that every user's personal information must be protected with the utmost care. This privacy policy ("Policy") explains what types of information sq999 ("we", "our", "platform") collects from users ("you", "user") of its website and services, how that information is processed, and how it is kept secure.

By using the sq999 website, you are considered to have agreed to the terms of this privacy policy. You are requested to read this policy together with our Terms and Conditions.

Types of Information Collected

sq999 collects various types of information in order to operate its services. This information can broadly be divided into two categories: personally identifiable information and non-personally identifiable information.

1.1 Personally Identifiable Information

During registration and account management, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Postal address or residential details
• National ID card or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)

1.2 Non-Personally Identifiable Information

Information automatically collected during use of the website includes:

• IP address and device type
• Browser type, operating system, and language settings
• Page visit history, session duration, and click patterns
• Referral source (where you came from before reaching our site)
• Cookies and similar tracking data

Methods of Data Collection

sq999 collects information in the following ways:

2.1 Direct Collection

When you create an account, complete the identity verification (KYC) process, request a deposit or withdrawal, contact customer support, or participate in promotional programs — you voluntarily provide us with information.

2.2 Automatic Collection

Our systems automatically collect information about your browsing behaviour and device through cookies, web beacons, and log files. This information is used to improve the site experience and ensure security.

2.3 Through Third Parties

We may receive certain information from payment processors and identity verification agencies, which is necessary to verify your account and ensure the security of transactions.

Purpose of Data Use

The information collected is used for the following purposes:

3.1 Account and Service Management

• Completing the registration process and verifying your identity
• Processing deposit and withdrawal requests
• Providing bonuses and promotional offers
• Tracking your progress in the VIP program
• Storing transaction history and account statements

3.2 Security and Fraud Prevention

• Ensuring protection against unauthorised access and fraud
• Ensuring compliance with responsible gaming policies
• Preventing access by those under 21 years of age
• Assisting in the prevention of money laundering

3.3 Customer Support and Communication

• Providing 24/7 live chat and email support
• Sending important notifications related to your account
• Keeping you informed about service updates and policy changes

3.4 Platform Development

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Planning new features and services

Data Storage and Security

sq999 takes the highest level of technical and organisational measures to protect your information. We use SSL (Secure Socket Layer) encryption technology, which encrypts all communication between your browser and our servers.

4.1 Technical Security Measures

• SSL/TLS encryption applied to all data transmissions
• Secure database systems and regular security audits
• Two-Factor Authentication facility
• Suspicious activity detection systems
• Regular data backups and disaster recovery planning

4.2 Data Retention Period

We retain your information for a specific period based on legal obligations and business requirements. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements. Once the required period has ended, information is securely deleted or anonymised.

4.3 Employee Access Control

Only authorised employees may view your information for specific operational purposes. All employees receive training on the privacy policy and are bound by confidentiality agreements.

Sharing Information with Third Parties

sq999 never sells your personal information to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, customer support, and technical infrastructure management. All such partners operate under strict confidentiality agreements and may only use the information to provide the specified service.

5.2 Legal Obligations

In the case of a court order, a valid request from a law enforcement agency, or applicable legal obligations, we may be required to provide necessary information. In such circumstances, we will provide only the minimum information legally required.

5.3 Business Changes

If sq999 undergoes a merger, acquisition, or asset transfer, user information may be transferred. We will inform users as far in advance as possible before such a change, and the new entity will also ensure protection equivalent to this privacy policy.

Cookies and Tracking Technologies

Cookies are small text files stored on your device that help improve your browsing experience. sq999 uses the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functioning of the site — such as keeping your login session active, storing security tokens, and remembering your language preference. Without these cookies, the site will not function properly.

6.2 Analytical Cookies

These cookies are used to analyse website usage statistics and for site improvement. The information collected is generally in aggregated and anonymous form.

6.3 Cookie Controls

You can control or disable cookies by changing your browser settings. However, please note that disabling essential cookies may affect some important functionality of the site.

Your Rights

sq999 provides users with the following rights regarding data privacy:

7.1 Right to Access Information

You may request at any time to find out what information we hold about you. After verification, we will provide you with this information within a set timeframe.

7.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, you may request a correction. We will make the necessary corrections as soon as possible.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations, ongoing transactions, or dispute resolution.

7.4 Right to Object to Data Processing

You may object to marketing communications or certain types of data processing, and we will give your objection due consideration.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our customer support team. We provide assistance via 24/7 live chat and email. After verifying your identity, we will process your request as quickly as possible.

Privacy of Minors

sq999 is a platform for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification during account registration is mandatory.

If we are informed or discover that a minor has registered on our platform, we will immediately close that account and delete all associated information. To learn more about this, please visit our Responsible Gaming page.

Policy Changes

sq999 may update this privacy policy from time to time. Changes may occur due to the introduction of new services, technical changes, legal requirements, or changes in the way we operate our business.

For significant changes, we will notify users via email or through a notice on the website. Continued use of the site after changes have been made will be considered as your acceptance of the updated policy.

We strongly recommend that you visit this page regularly and stay updated about any changes.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team:

• Live Chat: Available 24/7 — get instant support from any page on the website
• Email: [email protected]
• Language: Support is available in Bengali and English

We promise to respond responsibly and promptly to any privacy-related requests or questions you may have. Your trust and confidence in sq999 is our greatest asset.